Privacy policy

Your privacy is paramount to HauteRive. We’re committed to safeguarding your personal information with the same care and attention we give to our expertly crafted pieces. This Privacy Policy outlines precisely how we, HauteRive (operated by Quoship LLC, #2026-001937733), collect, use, disclose, and protect the data you share with us.

Personal Information We Gather

When you engage with hauterive.co.uk, we might collect various types of personal data necessary to provide you with an exceptional experience. This can include:

  • Your Name: Essential for personalising your orders and communications.
  • Contact Details: This covers your email address, phone number, and the delivery address for your purchases.
  • Order History: Details about the timeless pieces you’ve chosen from us.
  • Payment Information: While we take payment, full card details are handled securely by our third-party processors. We don't store sensitive payment data ourselves.
  • Technical Data: Information like your IP address, browser type, and device specifics helps us ensure our website functions smoothly for you.
  • Website Interaction Data: This includes how you browse and engage with our site, helping us understand and improve your journey.

How We Utilise Your Data

We use the personal information you entrust to us for several key reasons, all aimed at delivering our promise of quality and refinement:

  • To Process Your Order: From the moment you select a piece to its careful delivery.
  • To Provide Support: Responding promptly and helpfully to any questions or requests you may have.
  • To Manage Transactions: Facilitating payments, refunds, and returns with transparency.
  • To Enhance Our Website: Ensuring hauterive.co.uk is intuitive, secure, and a pleasure to navigate.
  • To Communicate with You: Sending relevant updates or offering information about new collections, but only if you’ve given us your consent.
  • To Comply with Legal Duties: Adhering to all relevant UK laws and regulations.
  • To Prevent Fraud: Protecting both you and HauteRive from any misuse of our services.

The Lawful Basis for Our Processing

Under UK data protection legislation, we process your personal data based on specific legal grounds. These ensure our actions are lawful and transparent:

  • Performance of a Contract: This is fundamental when we need to process your order, arrange delivery, or handle a return. Your data is necessary for us to fulfil our commitment to you.
  • Legal Obligation: Sometimes, we must process your data to comply with laws, such as those relating to tax or accounting.
  • Legitimate Interests: We may process data where it’s in our legitimate interest to do so, provided it doesn’t override your own rights and freedoms. This often includes improving our website, understanding customer behaviour, and ensuring the security of our platform.
  • Consent: For certain activities, particularly sending you marketing communications, we rely on your explicit consent. You always have the choice to opt-in or opt-out.

Secure Payments

Your financial security is taken very seriously. All payments made on hauterive.co.uk are processed through robust, secure payment gateways integrated with Shopify. We do not retain your full credit or debit card details on our servers. These details are handled directly by the payment processor under their own stringent privacy and security protocols.

Our Use of Shopify

HauteRive is hosted on the Shopify Inc. e-commerce platform. Shopify provides the essential infrastructure that allows us to offer you our curated selection of timeless fashion online. Your data is stored securely on Shopify’s systems. They operate in accordance with their own comprehensive Privacy Policy and Terms of Service, which govern how they handle the data that passes through their platform.

Cookies and Similar Technologies

To ensure hauterive.co.uk works efficiently and provides a seamless experience, we use cookies and similar technologies. These are small text files stored on your device. They help with:

  • Essential Functions: Keeping your shopping cart secure, remembering your login status, and facilitating a smooth checkout.
  • Performance Analysis: Understanding how visitors use our website can help us identify areas for improvement.
  • Marketing Personalisation: If you’ve consented, these may assist in showing you relevant content.

Shopify also utilises cookies necessary for the operation of the store. You have control over your cookie preferences and can manage them through your web browser settings. For further details, please refer to Shopify’s cookie policy.

International Data Handling

As part of our operations, and particularly with Shopify being a global platform, some of your data might be processed outside the United Kingdom. Where this occurs, we ensure robust safeguards are in place, such as approved Standard Contractual Clauses, to protect your data in line with strict UK data protection standards.

Data Retention Period

We hold onto your personal data only for as long as is genuinely necessary. This includes fulfilling the purposes outlined in this policy, as well as meeting any legal, accounting, or reporting requirements. For instance, order and transaction data may be retained for up to six years to comply with UK tax and audit regulations.

Sharing Your Information

Rest assured, we do not sell or rent your personal data to third parties. We only share information when absolutely necessary, with trusted partners who help us operate our business effectively:

  • Shopify & Service Providers: Essential partners powering our website and services.
  • Payment Processors: To securely handle your transactions.
  • Delivery Partners: To ensure your HauteRive pieces reach you.
  • Marketing Platforms: Where you have given consent for us to communicate with you about our collections.
  • Legal Authorities: If required by law or to prevent fraud.

Your Rights Regarding Your Data

Under UK data protection laws, you have significant rights concerning your personal data. You can:

  • Access your data: Ask us for a copy of the information we hold about you.
  • Rectify inaccuracies: Request corrections to any incomplete or incorrect data.
  • Request deletion: Ask us to remove your personal data where appropriate.
  • Object to processing: Ask us to stop processing your data in certain circumstances.
  • Request data portability: Obtain a copy of your data in a commonly used format.
  • Withdraw consent: Revoke consent for any processing that relies on your permission.

Should you wish to exercise any of these rights, please don't hesitate to reach out to us using the contact details below. We aim to respond to your requests promptly.

Data Security Measures

We implement strong technical and organisational measures to protect your data. This includes using secure connections (HTTPS) and encryption where appropriate to prevent unauthorised access, loss, or misuse.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any revisions will be published on this page, so we encourage you to review it from time to time.

Get In Touch

We welcome your questions and feedback regarding our privacy practices. If you wish to exercise your data rights or simply have an enquiry, please contact us:

  • Email: help@hauterive.co.uk
  • Support Hours: Monday–Friday, 10 AM–5 PM GMT
  • Phone: +44 7868 197181

You can also reach us directly by using our Contact Form.