Payment Policy

At HauteRive, we aim to make your experience seamless and sophisticated. This policy details how we handle payments for your purchases, ensuring clarity and security every step of the way. Your trust is paramount to us, and we are committed to protecting your financial information.

HauteRive is operated by Quoship LLC, a registered company with number #2026-001937733. Our registered address is 30 N Gould St Ste N, Sheridan, WY 82801, US.

Accepted Payment Methods

We gladly accept a range of payment methods to accommodate your preferences:

  • Visa
  • Mastercard
  • American Express (AMEX)
  • Maestro
  • Discover
  • Diners Club
  • UnionPay
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Klarna (Pay Later / Pay in 3 instalments)

Please note that the availability of certain payment methods may depend on your location and banking provider.

Payment Processing and Security

Your security is our utmost concern. All transactions made on hauterive.co.uk are processed securely through Shopify Payments, a trusted and robust payment gateway. We want to reassure you that HauteRive itself does not store, access, or retain your full payment card details at any point. This sensitive information is handled directly by our payment processor, adhering to their stringent privacy and security protocols. All communications are protected using industry-standard SSL/TLS encryption, and our systems are compliant with PCI DSS Level 1 standards, ensuring the highest level of data security for your peace of mind.

Pricing and Charges

The prices displayed on our website are in Pounds Sterling (GBP) and include all applicable Value Added Tax (VAT). What you see is precisely what you pay – there are no hidden charges, extra transaction fees, or unexpected platform costs added by HauteRive at checkout. The total amount presented before you confirm your order is the final sum.

Instalment Payments with Klarna

For added flexibility, we offer payment via Klarna. If you choose this option, the specific payment terms and schedule will be clearly communicated to you at the checkout stage before you finalise your purchase. Please be aware that these instalment plans are subject to Klarna's eligibility criteria and approval. When payments are made according to the agreed schedule, you typically won't incur any interest charges, as per Klarna's terms and conditions.

Managing Declined Payments

Occasionally, a payment might be declined. If this happens, your order unfortunately cannot be processed. We kindly ask you to double-check the payment details you've entered, or to try an alternative payment method. Should the issue persist, reaching out to your bank or payment provider directly is the best course of action. We assure you that you will not be charged for any transaction that fails.

Refunds

Should you be eligible for a refund, it will be credited back to the original payment method you used during checkout. The time it takes for the refund to appear in your account may vary, depending on your bank or payment provider's processing times. For comprehensive details on our return and refund process, please refer to our Return and Refund Policy page.

Need Assistance?

We're here to help with any questions you may have regarding payments or our processes.

  • Email: help@hauterive.co.uk
  • Customer Service Hours: Monday–Friday, 10 AM–5 PM GMT
  • Phone: +44 7868 197181

You can also reach us directly by using our Contact Form.