Terms of sale

These Terms of Sale govern any contract for the sale of products by HauteRive to you. By placing an order on hauterive.co.uk you agree to be bound by these terms. Please read them carefully before ordering.

These terms, along with our other site policies, form the agreement between you and HauteRive, a trading name of Quoship LLC (Company Number: 2026-001937733), registered at 30 N Gould St Ste N, Sheridan, Wyoming 82801, United States.

About Us and Contact Information

HauteRive offers a curated selection of timeless, expertly crafted pieces. Our customer support email is help@hauterive.co.uk and our phone number is +44 7868 197181. We are available Monday to Friday, 10 AM to 5 PM GMT.

Placing an Order

When you place an order you are making an offer to purchase. We will email you to acknowledge receipt, but this acknowledgement is not acceptance. Your order is accepted only when we confirm dispatch. We reserve the right to decline or cancel any order — for reasons including product unavailability, suspected fraud, or a pricing error. If we cancel after payment, we will refund you in full.

Pricing, Taxes and Duties

Prices are displayed in your local currency based on your delivery country: GBP in the United Kingdom, USD in the United States, CAD in Canada, and AUD in Australia.

Shipping is free on every order. All duties, import taxes and applicable sales taxes are calculated and collected at checkout and shown to you before you pay. The total displayed at checkout is the total you pay. You will receive no further bill from the carrier or from customs on delivery.

We strive to ensure all pricing is accurate, but errors can occasionally occur. Where a clear pricing error is identified, we will contact you before proceeding.

Payment

We use Shopify’s secure payment gateway to process all transactions. HauteRive does not store your full credit or debit card information. By submitting an order you confirm that the payment details provided are yours and that you are authorised to use them.

Delivery

We deliver to the United Kingdom, the United States, Canada and Australia. Orders are dispatched within 1–4 business days, and delivery typically takes a further 6–10 business days. These timeframes are estimates and actual delivery times may vary. Ownership and the risk of loss pass to you upon delivery to the address you provide. Full details are in our Shipping policy.

Right of Withdrawal, Returns and Refunds

You may cancel your order at no cost at any time before dispatch. After delivery, you may return eligible items within 30 days of receipt without giving a reason.

To exercise this right, contact help@hauterive.co.uk and we will provide your return authorisation and the return address. Returned products must be unworn and unaltered, with all original tags and packaging intact. Return postage is paid by the customer, except where an item is faulty, damaged on arrival or not as ordered, in which case we cover it in full. Once we receive and inspect the returned items, we will process your refund to the original payment method within 7 business days.

Only gift cards and items marked “Final Sale” are excluded from returns, and these exclusions never apply to faulty or misdescribed goods. Full details are in our Refund policy.

Governing Law and Your Consumer Rights

These Terms of Sale are governed by the laws of England and Wales.

If you are a consumer resident in the United States, Canada, Australia or the European Union, you benefit from any mandatory provisions of the consumer protection law of your country of residence, and nothing in these terms deprives you of the protection of those provisions or of your right to bring proceedings in the courts of your own country. Our goods come with guarantees under the Australian Consumer Law that cannot be excluded.