Privacy policy

Your privacy is paramount to HauteRive. We are committed to safeguarding your personal information with the same care we give to our expertly crafted pieces. This Privacy Policy explains how we collect, use, disclose and protect the data you share with us.

HauteRive is a trading name of Quoship LLC (Company Number: 2026-001937733), registered at 30 N Gould St Ste N, Sheridan, Wyoming 82801, United States. Quoship LLC is the data controller responsible for your personal information.

Personal Information We Gather

When you engage with hauterive.co.uk we may collect:

  • Your name: to personalise your orders and communications.
  • Contact details: your email address, phone number and delivery address.
  • Order history: details of the pieces you have chosen from us.
  • Payment information: full card details are handled securely by our third-party processors. We do not store sensitive payment data ourselves.
  • Technical data: IP address, browser type and device specifics, which help us ensure the website functions properly.
  • Website interaction data: how you browse and engage with our site, helping us improve your experience.

How We Use Your Data

  • To process your order: from selection through to delivery.
  • To calculate duties and taxes: and to complete the customs documentation required for international delivery.
  • To provide support: responding to your questions and requests.
  • To manage transactions: payments, refunds and returns.
  • To improve our website: keeping it intuitive, secure and reliable.
  • To communicate with you: sending updates or news about new collections, only where you have consented.
  • To comply with legal duties: including tax, customs and accounting obligations.
  • To prevent fraud: protecting both you and HauteRive.

The Lawful Basis for Our Processing

  • Performance of a contract: necessary to process your order, arrange delivery, or handle a return.
  • Legal obligation: where we must process data to comply with tax, customs or accounting law.
  • Legitimate interests: improving our website, understanding customer behaviour and securing our platform, provided this does not override your rights.
  • Consent: for marketing communications. You may opt in or out at any time.

Secure Payments

All payments are processed through secure payment gateways integrated with Shopify. We do not retain your full credit or debit card details on our servers.

Our Use of Shopify

Our store is hosted on the Shopify Inc. e-commerce platform. Your data is stored securely on Shopify’s systems, which operate in accordance with their own Privacy Policy and Terms of Service.

Cookies and Similar Technologies

We use cookies and similar technologies for essential functions such as keeping your cart secure and facilitating checkout, for performance analysis, and — where you have consented — for marketing personalisation. You can manage your preferences through your browser settings.

International Data Handling

Your personal data may be processed in the United Kingdom, the United States, the European Economic Area and other countries where our service providers operate. Where data is transferred outside your country of residence, we rely on appropriate safeguards, including the UK International Data Transfer Agreement, EU Standard Contractual Clauses, or an applicable adequacy decision.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described here and to meet legal, tax, customs, accounting and reporting requirements. Order and transaction records may be retained for up to seven years for this reason.

Sharing Your Information

We do not sell or rent your personal data. We share it only where necessary, with:

  • Shopify and service providers who power our website and services
  • Payment processors who handle your transactions securely
  • Delivery partners and customs authorities so your order can be shipped and cleared for import
  • Marketing platforms where you have consented
  • Legal authorities where required by law or to prevent fraud

Your Rights

Depending on where you live, you have rights over your personal data. These include the right to access your data, to correct inaccuracies, to request deletion, to object to processing, to request data portability, and to withdraw consent.

  • United Kingdom and European Union: you hold the rights set out under the UK GDPR and EU GDPR. You may complain to the Information Commissioner’s Office (UK) or your local supervisory authority (EU).
  • California residents: under the CCPA/CPRA you have the right to know what personal information we collect, to delete it, to correct it, and to opt out of its sale or sharing. We do not sell personal information. You will not be discriminated against for exercising these rights.
  • Canada: your data is handled in accordance with PIPEDA. You may complain to the Office of the Privacy Commissioner of Canada.
  • Australia: your data is handled in accordance with the Privacy Act 1988 and the Australian Privacy Principles. You may complain to the Office of the Australian Information Commissioner.

To exercise any of these rights, contact us using the details below. We aim to respond within one month.

Data Security

We implement technical and organisational measures to protect your data, including secure connections (HTTPS) and encryption where appropriate, to prevent unauthorised access, loss or misuse.

Children’s Privacy

Our services are not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us and we will delete it.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any revisions will be published on this page.

Get In Touch

  • Email: help@hauterive.co.uk
  • Phone: +44 7868 197181
  • Support Hours: Monday–Friday, 10 AM–5 PM GMT
  • Postal: Quoship LLC, 30 N Gould St Ste N, Sheridan, Wyoming 82801, United States

You can also reach us directly using our Contact Form.