Payment Policy

At HauteRive we aim to make paying for your order simple, transparent and secure. This policy explains which payment methods we accept, exactly what you will be charged, and how your financial information is protected.

HauteRive is a trading name of Quoship LLC, a limited liability company registered in the State of Wyoming, United States, company number 2026-001937733, registered at 30 N Gould St Ste N, Sheridan, Wyoming 82801, United States.

Accepted Payment Methods

We accept the following at checkout:

  • Visa
  • Mastercard
  • Other major credit and debit card networks supported by Shopify Payments in your country
  • Shop Pay
  • Apple Pay
  • Google Pay

The payment methods available to you depend on your location, your device and your banking provider. The full list of methods you can use is always shown at checkout.

Currency

Prices are displayed and charged in your local currency, based on your delivery country:

  • United Kingdom: GBP (£)
  • United States: USD ($)
  • Canada: CAD ($)
  • Australia: AUD ($)

You are charged in the currency shown to you at checkout.

Taxes, Duties and Import Charges

All applicable taxes, duties and import charges are calculated and collected at checkout. Depending on your country, tax may be included in the displayed price or added as a separate line at checkout — either way, the full amount is shown to you before you confirm your order.

The total you pay at checkout is the final amount. You will not receive any further bill from the carrier, from customs, or from us when your parcel is delivered. If you are ever asked to pay an additional charge on delivery, contact us at help@hauterive.co.uk and we will resolve it and reimburse you.

No Hidden Charges

Shipping is free on every order. We do not add handling fees, transaction fees, packaging charges, surcharges or platform costs of any kind. The total presented before you confirm your order is the final sum payable to HauteRive.

Please note that your own bank or card issuer may apply its own charges for international transactions or currency conversion. These charges are set by your provider, not by us, and we have no visibility of or control over them. If you are unsure, please check with your bank before ordering.

Payment Processing and Security

All transactions on hauterive.co.uk are processed securely through Shopify Payments.

HauteRive does not store, access or retain your full payment card details at any point. This information is handled directly by our payment processor under their own security protocols. All communications with our site are protected using industry-standard SSL/TLS encryption.

Shopify Payments is certified to PCI DSS Level 1, the highest level of certification available in the payments industry.

Payment Authorisation

Your payment is authorised at the time you place your order. Placing an order constitutes an offer to purchase; a contract of sale is formed only when we confirm dispatch. If we are unable to fulfil your order for any reason — such as stock unavailability or a pricing error — we will cancel it and refund you in full.

By submitting an order you confirm that the payment details provided are yours and that you are authorised to use them. We may carry out routine verification checks on orders to protect both you and us against fraudulent transactions.

Declined Payments

If a payment is declined, your order cannot be processed. Please check the details you entered, or try an alternative payment method. If the issue persists, contact your bank or payment provider directly — they can see the reason for the decline, and we cannot. You are never charged for a transaction that fails.

Refunds

Refunds are always issued to the original payment method used at checkout. Approved refunds are processed within 7 business days of our receiving and inspecting your return, and include the item price along with any tax or duty charged on it. As shipping is free, there is no shipping charge to refund.

Once we have issued a refund, your bank or card provider may take a further 3–10 business days to show the credit on your statement. For full details of how returns work, please see our Refund policy.

Need Assistance?

We are happy to help with any question about payments.

  • Email: help@hauterive.co.uk — we reply within 1–2 business days
  • Phone: +44 7868 197181
  • Customer Service Hours: Monday–Friday, 10 AM–5 PM GMT

You can also reach us directly using our Contact Form.