Shipping policy

HauteRive delivers to the United Kingdom, the United States, Canada and Australia. This page sets out exactly what you pay, how long delivery takes, and how import charges are handled. There are no costs beyond what you see at checkout.

All orders are fulfilled by Quoship LLC (Company Number: 2026-001937733), 30 N Gould St Ste N, Sheridan, Wyoming 82801, United States, trading as HauteRive.

Where We Deliver

We currently ship to:

  • United Kingdom
  • United States
  • Canada
  • Australia

Prices are displayed in your local currency — GBP, USD, CAD or AUD — based on your delivery country. We are not able to deliver to other destinations at this time.

Shipping Costs

Shipping is free on every order, to all four countries. There is no minimum purchase value required to qualify.

We do not add handling fees, packaging charges, fuel surcharges, or any other fee that is not shown to you before you confirm your order. The total displayed at checkout is the total you pay.

Order Processing Time

Each order is prepared and dispatched within 1–4 business days. Business days are Monday to Friday and exclude public holidays. Orders placed after 5:00 PM GMT begin processing on the following business day.

Delivery Time

Once your order has been dispatched, delivery takes approximately 6–10 business days.

Total time from placing your order to receiving it is therefore approximately 7–14 business days. These timeframes are estimates. Actual delivery can vary with carrier schedules, customs processing and local conditions.

Duties, Import Taxes and Customs Charges

All duties, import taxes and applicable sales taxes are calculated and collected at checkout. The amount you pay when you place your order is the final amount. You will not receive any further bill from the carrier, from customs, or from us when your parcel is delivered.

This applies to every destination we ship to. If you are ever asked to pay an additional charge on delivery, contact us immediately at help@hauterive.co.uk and we will resolve it and reimburse you.

Tracking Your Order

Every order ships with tracking. You will receive:

  • An order confirmation email as soon as you place your order
  • A dispatch email containing your tracking number and a tracking link
  • Further delivery updates as provided by the carrier

Damaged, Missing or Incorrect Orders

If your order arrives damaged, incomplete, or is not what you ordered, contact us at help@hauterive.co.uk within 14 days of delivery. Please include your order number and a photograph of the parcel and the item concerned.

We will send a replacement at no cost to you, or issue a full refund — whichever you prefer. You will not be asked to pay return postage in these circumstances.

Delayed or Lost Parcels

If your tracking has not updated for 10 consecutive business days, or your order has not arrived within 10 business days of the estimated delivery date, please contact us. We will investigate with the carrier on your behalf. If a parcel is confirmed lost in transit, we will replace it or refund it in full.

Delivery Address Accuracy

Please check your delivery address carefully before completing your order. We can amend an address only before dispatch, so contact us as soon as possible if you notice an error.

Parcels returned to us because of an incorrect or incomplete address will be refunded in full, or re-sent once the correct address is confirmed.

Contact Us

If you have any questions about delivery or your order, please get in touch.

  • Email: help@hauterive.co.uk — we reply to all emails within 1–2 business days
  • Phone: +44 7868 197181
  • Customer Service Hours: Monday–Friday, 10 AM–5 PM GMT

You can also reach us directly using our Contact Form.